BILLING POLICIES

General Billing

Usage of eForms Mobile products and services constitutes the client’s acceptance of eForms Mobile’s billing policy. The following is eForms Mobile’s billing policy with which all clients must comply:

Billing/Subscriptions

• All clients are set up on AutoPay using Stripe for users for the month prior.  If you're a new client, please fill out the application here.  You'll receive an email at the end of the month showing your users for that current month.  If you need to make changes, please reach out to info@eformsmobile.com to do so before the beginning of the next month so these users don't rollover and you're charged an extra month.  You'll receive an email on the 1st of the month with your users for the month prior.  This is what you'll be billed.  AutoPay's charge on the 5th of each month to the card on file.  If your credit/debit card or banking information has changed, it's your responsibility to reach out to info@eformsmobile.com and they can add the new information.

• A user is any email address added to or already on the platform at any point during that month (or year for annual subscriptions).  If you have 10 users, you deactivate 1, and add another, that's 12 users who were on the platform during the month.  If you are paying annually and an employee leaves, you are not refunded for the unused months.  However, if you add an employee after you've renewed, the amount will be prorated for the number of months until your next renewal.  If you have a lot of turnover, we do not recommend annual subscriptions since you are charged per user email added and not for a specific number of "seats".

• A client may cancel their subscription at any time but will be responsible for any unbilled consulting and/or user fees.  In the event of cancellation, eForms Mobile will not prorate any portion of unused subscription services. All subscription fees are nonrefundable.

• Clients are responsible for keeping all credit/debit card details and contact information.  If your information changes, please email info@eformsmobile.com.

• Late Fee: All accounts more than 15 days past due may be assessed a late fee of $30.00. No fewer than three attempts to contact the client will be made before any late fee is assessed.

• Delinquent Accounts: All accounts 30 days past due may be disabled until balances are paid in full. When disabled, all access will be suspended, and data will be unavailable until the balance is paid in full.

• Deactivation: After an account is delinquent 60 days, it will be canceled due to non-payment. Once canceled, the client will not be able to recover any files until the account is current. Application data will be stored for 90 days post-cancellation. After that, application data will not be available. The account record and delinquent balance will be submitted to a third-party collection service.

Fees

• Charge backs: If a client initiates a charge back, eForms Mobile may assess a $50.00 processing fee for each individual charge back.

• Returned Checks: eForms Mobile may assess a $50.00 processing fee on all returned checks.

• Collections Fee: In the event, an account is submitted to a third-party collections service, a $30.00 processing fee may be assessed to the existing account balance. This fee is in addition to any other fees previously assessed on the account.

• Interest: Any charges not paid when due are subject to interest at a rate equal to the lesser of: (i) one and one-half percent (1.5%) per month; or (ii) the maximum interest rate allowed by applicable law.

eForms Mobile Services

• To help you succeed and get the most from eForms Mobile, consulting retainers may be purchased from eForms Mobile. Retainers never expire and service fees are nonrefundable. In the event of cancellation, eForms Mobile will not prorate any portion of unused service fees, and all outstanding invoices must be paid in full.
  

Payment Methods

• eForms Mobile accepts payments via credit/debit card/Bank ACH/PayPal.  Payment by any other means, such as by check, is on a per-client basis and must be agreed to by eForms Mobile. Checks must be paid in U.S. dollars and issued from a U.S. bank.  eForms Mobile currently accepts American Express, MasterCard, Discover, and Visa credit/debit cards as well as PayPal via Harvest (consulting fees) and Stripe (user fees).

• All international clients must pay by credit/debit card/Bank ACH/PayPal. eForms Mobile does not accept international checks.
  

Cancellations

• Cancellations must be requested via email so there is written record.  Clients are encouraged to keep records of all cancellation communication. Cancellations will take effect on the last day of the billing period in which the cancellation request was received.

• Closing an account with eForms Mobile cannot be done by simply canceling the credit/debit card or not paying your invoice. eForms Mobile will continue to treat this as an open account and the billing cycle will continue, resulting in a past due account that may be turned over to a third-party collection service. It is imperative that account cancellation is done by emailing an eForms Mobile representative to ensure account closure.

• The cancellation of an account does not dismiss outstanding invoices. At the time of cancellation, any outstanding balance must be settled. All canceled accounts with an outstanding balance may be automatically turned over to a third-party collection service.

Billing Disputes

• As a current or prior client of eForms Mobile, each client agrees to provide eForms Mobile 30 days to attempt settlement of any billing dispute before disputing with any third-party credit/debit card company or bank. eForms Mobile must be the first option in billing disputes. Should eForms Mobile receive a charge back from a third-party credit/debit card company or bank on the client’s behalf before eForms Mobile has been given a chance to resolve the issue, eForms Mobile has the right to collect on the rendered services and any fees associated with those disputes. Regardless of the outcome of the charge back, eForms Mobile retains the right to collect on any rendered services or fees that are due. eForms Mobile will submit any disputed amounts to a collection agency. Once a charge back has been received, eForms Mobile will immediately suspend the account until the matter is resolved.

Refunds

• Subscription, service, user fees, or retainers are nonrefundable.

BILLING FAQs

Q. How do I get copies of my invoice?

A. Invoices from Harvest can be accessed by viewing your client URL.  This URL can be found on your Harvest invoices.  Invoices can also be emailed per a client request. Contact the eForms Mobile billing department at info@eformsmobile.com.

Q. How can I see how much I owe on my account?

A. Any outstanding balances via Harvest can be seen on the URL mentioned above.  We recommend that you bookmark this URL.

Q. How can I update my credit/debit card?

A. Please login to your Stripe account here.  You can update the card we use to bill for your monthly users.  You don't need to update your card in Harvest as it doesn't store your information.

Q. How can I cancel my account?

A. Cancellations must be requested via email so there is written record.  Clients are encouraged to keep records of all cancellation communication. Cancellations will take effect on the last day of the billing period in which the cancellation request was received.

Q. Can I change my billing date?

A. Billing dates cannot be changed.

Q. Can you split payments towards my monthly fee between two cards?

A. We apologize, but only one card can be used.

Q. Can I pay by check instead?

A. eForms Mobile accepts payments via credit/debit card/Bank ACH/PayPal.  Payment by any other means, such as by check, is on a per-client basis and must be agreed to by eForms Mobile. Checks must be paid in U.S. dollars and issued from a U.S. bank.  eForms Mobile currently accepts American Express, MasterCard, Discover, and Visa credit/debit cards as well as PayPal via Harvest (consulting fees) and Stripe (user fees).

Q. Can I put my account on hold?

A. Yes. eForms Mobile can temporarily deactivate users or entire organizations at any time.

Q. When is my next bill date?

A. eForms Mobile will bill all user fees via AutoPay on the 5th of the month.

Q. How can I make a payment?

A. Payments for Harvest invoices can be remitted online through the web site via credit card/debit card/Bank ACH/PayPal.  You may also mail a check (see Q. Can I pay by check instead?).  Stripe invoices are paid via credit card/debit/card or by using a bank account.

Q. What forms of payment can I use?

A. eForms Mobile accepts payments via credit/debit card/Bank ACH/PayPal.  Payment by any other means, such as by check, is on a per-client basis and must be agreed to by eForms Mobile. Checks must be paid in U.S. dollars and issued from a U.S. bank.  eForms Mobile currently accepts American Express, MasterCard, Discover, and Visa credit/debit cards as well as PayPal via Harvest (consulting fees) and Stripe (user fees).  All international clients must pay by credit/debit card. eForms Mobile does not accept international checks.

Q. How can I report a change in ownership of the company?

A. Please contact the billing department for additional assistance at or at info@eformsmobile.com.

Q. Why was I charged an additional amount other than my monthly subscription?

A. Most likely it is for a service such as voice or fax broadcasting, email overages, list size overages or a one-time service. You can review all invoices within your eForms Mobile account via www.eformsmobile.com.

Q. I haven’t been using the system, so why am I getting billed?

A. eForms Mobile does not bill based on usage. Much like your cable company that provides you the ability to watch your favorite channels, eForms Mobile provides you the ability to log in to an amazing automated system to help you build your business. Whether you choose to actually log in and use the system is up to you.

Q. I canceled my account. Why is eForms Mobile following up with me about my outstanding balance?

A. The cancellation of your subscription does not dismiss outstanding balances.  Please keep in mind that your are charged for users the month after they've used the platform.  If you cancel your account in March, those users from March will be billed in April.

Q. I canceled a user. Why is eForms Mobile still charging me for that user?

A. Each month you are charged for the number of users on your platform, whether they are in “Invited” status or “Active” status. “Deactivated” users will still be charged for the months in which they’re active. Example: Bill is a user during the month of September, but you deactivate him on October 1st. You will still be charged for Bill during October since he was listed as “Active” at any time during that month.

Q. Why am I being charged for users in “Invited” status?

A. Each month you are charged for the number of users on your platform, whether they are in “Invited” status or “Active” status.

Q. I am paying annually for my users.  Why am I being charged in the middle of my billing cycle?

A. When you pay for annual users, that's for a specific email address to be a user for 12 months.  If one of those users leaves, you don't receive a refund for any pro-rated amount and since that user was email specific, no other user can take over the unused months.  If you want to add a new user during an annual billing cycle, the amount for that user will be prorated based on the number of months left until your billing renews.

Please contact us for any other questions or concerns about our billing policy at info@eformsmobile.com.